SERVICE DELIVERY MANAGER

The Role

First and foremost this is a role focused on relationship building and excellent communication. As a Service Delivery/Product Manager you will be expected to form valued, lasting relationships with our clients, have a great understanding of their needs and an ability to manage expectations.  You will be responsible for managing the flow of communication between our clients and our developers, ensuring the project plan is on track and delivered on time, to a high standard. An understanding of project planning, resource management and exposure to agile practices would be extremely advantageous.

Main Responsibilities:

  • Building strong relationships with clients

  • Understanding clients needs

  • Breaking down project specifications into workable project plans

  • Ensuring projects are delivered on time and to a high standard

  • Communicating technical information to the client effectively

  • Working with team leads and developers to ensure delivery of projects

  • Coordinating meetings, calls and visits to/from client offices

  • Maintaining processes and ensuring adherence to in-house procedures

  • Analysing and reporting on project success

  • Managing resources to ensure delivery of project


Person Specification

Relationship Building: This is very much a customer facing role, so you should be approachable, affable and always ensure that your client feels like they’re in a safe pair of hands

Excellent Communication: Both written and spoken, is paramount. You should be comfortable in explaining complex concepts to a non-technical client, as well as understanding detailed specifications from our development team

Time Management: You would be expected to manage your time effectively between our two main clients, as well as ensure that projects are delivered on time

Industry Knowledge/Interest: Broad interest and knowledge of eCommerce, retail or fashion is greatly advantageous in winning the trust of our clients

Project Management: This role requires understanding project specifications and an ability to ensure these are delivered on time and to a high standard, previous exposure to project management is desirable

Working Knowledge of Agile Practices:  Working knowledge of scrum mastery, sprint maintenance etc. or previous exposure to agile practices

Tools/Software: Previous knowledge of Jira and ticket writing is desirable but not essential


Company and Benefits

Markup is a highly successful, ambitious software development company, offering eCommerce software to exciting, established and highly recognisable fashion brands. We are a small, specialist team with a distinct culture built on collaboration, trust and a passion for the product/industry. This role would be suited to someone who has previously worked in a growing entrepreneurial business.

Working at Markup offers the opportunity to join a growing business, with exciting clients and a supportive team in a City Centre location. You will also benefit from:

  • Strong salary package

  • Potential bonus opportunity

  • 28 days holiday entitlement

  • Flexitime - we know working life can’t always be a 9-5 routine!

  • 8% pension (3% employer contribution)

  • Remote working options

  • Stocked kitchen - drinks, snacks and fruit

  • Employee referral scheme

  • Training and development opportunities

  • Creative and innovative culture

As we grow, so do our benefits! We are always looking for ways to improve and to reward and recognise our hard working staff.

To apply please send your cv to holly@usemarkup.com, we look forward to hearing from you!